Store Update

 

 

6th May 2022 9:00am

Dear Customers,

 

Store Update:

We are pleased to announce that we are currently in the process of upgrading and increasing our warehousing to allow us to get you the latest tech much faster. However, during this short period over the next couple of weeks there maybe a slight delay with some order processing times. If you have any questions, please email the orders team at orders@computerlounge.co.nz

 

General operation under Life at Orange setting:

Due to the current situation in New Zealand and upon the recommendation of the Ministry of Health we are making changes to how we operate. Our staff are staying up-to-date with COVID-19 developments to ensure your safety as well as their own.

 

Best Way to Contact Us:

Due to overloading the best way to contact us is by emailing:

Sale enquiries: sales@computerlounge.co.nz

Order enquiries: orders@computerlounge.co.nz

RMAs and Technical Support: Computer Lounge Support Portal - Login to track your existing support requests.  If you have not created a ticket yet, then you would need to register up to create a new support case.

Please keep your emails to one channel, to help us speed up processing.



Click and Collect will be operating

For the safety of our customers and team please read the following golden rules from the COVID19 site.

  • We ask everyone, employees, contractors and customers, with cold or flu-like symptoms to please stay home.
  • Please keep 2m apart from other groups of customers
  • Please wear a face mask.
  • Please remember to wash or sanitize your hands. Healthy Habits.
  • General processing time is generally 1 working day.
  • General processing time for Bulk items, Cases, Monitors, Chairs, Desks is 1 to 4 working days.

 

The Showroom is Now Operating as normal.

We will be operating the showroom under the following guidelines:

  • Face Masks must be worn at all times.

For the safety of our customers and staff. All Computer Lounge Staff are fully vaccinated.

 

Online orders will be operating as normal.

From the 22nd of September Computer Lounge will be offering our whole range of goods for sale to the public through our online store.

Please check the Stock Statuses using the below guide before placing an order.

 

Delivery Order ETAs:

Delivery orders are still being processed as per normal with procedures in place to protect our staff, our customers and couriers.

 

Online Stock Status & ETA

product in stock 1 In Stock - ships within 1-3 days (We have physical stock at Computer Lounge).

product available for back order On Back Order - Not in stock at Computer Lounge, no current ETA at supplier.

product available for direct shipping Direct Ship - ships within 1-4 days – Not in stock at Computer Lounge. Note: Due to suppliers being overloaded ETA’s on Direct ship are not up to date

Note: Couriers will be experiencing larger work loads so please be patient.

 

Courier Deliveries:

Please follow the guidelines provided by NZ Post as to how you can stay safe. At this time Couriers are experiencing a lot of pressure due to the extra demand in deliveries. We are not able to guarantee delivery. Please be patient with them and expect delays with your delivery orders. (During the lock down we only use Couriers that deliver using Contactless methods) It can take an extra two to three days for your delivery status to be updated on their site. 

Saturday delivery is not guaranteed. Until further notice this delivery option is non-refundable.

 

Delivery Time Frames - Expect Delays

Due to demand with orders and Couriers being busy and running at reduced capacity because of Omicron, please expect delays in order processing and in the time the courier system updates your delivery status (Allow an extra 2- 8 days). Larger bulk items such as Desks, Chairs, Large Monitors will take longer to deliver than normal (4-12 working days approx.) Thank you for your patience. 


Payment - Cashless

During COVID red traffic light we will be operating Cashless. If you wish to pay via cash you will need to deposit it via ATM to our account.

 

Contactless Click & Collect Hours

  • Monday - Friday:   9:00 am – 5:30 pm
  • Saturday:               10:00 am –4:00pm
  • Sunday:                  Closed

Health and Safety

Computer Lounge has taken all appropriate public health measures to protect our Staff and Customers this includes:

  • Physical Distancing.
  • Hygiene Basics – Washing hands regularly.
  • The use of PPE. Masks and Gloves.
  • Disinfecting and cleaning our store daily.
  • Contact Tracing.
  • Daily monitoring of the health and well being of our staff.

 

How Do I Stay Safe?

We would highly recommend staying up to date with the COVID-19 site as to how you should be protecting yourself and others around you.

 

Where Do I Request Updates?

Phone:

Due to overloading the best way to contact us is by emailing sales@computerlounge.co.nz

 

Support

Computer Lounge Support Portal - Login to track your existing support requests.  If you have not created a ticket yet, then you would need to register up to create a new support case.

Please keep your emails to one channel, to help us speed up processing.

 

Products & Services

If you have any questions about Products and Services then please send your enquiries to sales@computerlounge.co.nz.

 

Orders

If you have any questions about an Order that you have placed then please send your enquiries to orders@computerlounge.co.nz. 

 

We sincerely thank you for choosing to support local businesses and shopping at Computer Lounge.

We wish you all the best.

The Team at Computer Lounge