Home/ ...

RETURNS AND REFUND POLICY

Our aim is to make sure you receive the best value and service for every purchase you make at Computer Lounge. We want to be your one stop shop for computer hardware and software. Here is a list of options and conditions when it comes to returning and requesting refunds for products at Computer Lounge.

What happens if I order something then change my mind?
If a Customer wishes to return or exchange a product it must be brand new and in original condition. To qualify for a refund everything must be unopened or unused and in the original, undamaged manufacturer's packaging. If the product is sealed it must return in the same condition. Products without the original packaged materials, such as instruction booklets, cables and connectors will not be accepted for a return or refund. The return period is seven days from the date of purchase. A 10% restocking fee will be charged.

What happens if I want to return something without the packaging or missing some items?
Computer Lounge cannot accept returned products without the original packaging or missing parts.

Can I return a product if I have used it?
If the product is opened or used and the Customer wishes to return it, the product must be returned within seven days from the date of purchase. Computer Lounge cannot accept returned products without the original packaging or missing parts. A 15% restocking fee will be charged.

Can I return software?
Due to copyright regulations Computer Lounge cannot accept opened software. A 25% restocking fee will be charged on unopened software.

Who pays for the courier cost?
Shipping and handling fees are non-refundable. Products must be returned to Computer Lounge within seven days from the date of purchase at the Customers expense. Any entitlement to a refund or return will be void when the product is presented after the return period has expired.

Courier damage on receiving a product from Computer Lounge.
If a product is received in a damaged condition as a result from the courier this must be reported to Computer Lounge within 24 hours from delivery. Failure to do so will warrant in the Customer taking full responsibility for the product.

Courier damage on returning a product to Computer Lounge.
It is the responsibility of the Customer to return the product in original condition. Computer Lounge will not take responsibility if the product is received in a damaged condition from the courier. Products that are at risk of damage from shipping and handling such as hard drives, ram etc. need to be bubble wrapped and returned in there original static bags. Failure to do so will void a refund or replacement.

Hardware Compatibility.
Computer Lounge is not responsible for the compatibility and hardware configuration of the products the Customer purchases. Due to the nature of the many different possible configurations, Computer Lounge cannot give a guarantee that a certain product will work with the Customer’s machine. Computer Lounge will endeavour to provide as much information on each product but the final decision falls on the Customer to check and verify that it will work on their system. Every order that is processed will be checked that the components selected are compatible, to the best of our knowledge and expertise. The Customer will be notified if there are any problems. If there is an incompatibility with the hardware this does not mean it is faulty.

Do you provide warranties on non factory over clocked products?
The warranty will be void on over clocked products that have been used outside manufactures safe operating parameters performed by the Customer.