RETURNS AND REFUND POLICY

Our aim is to make sure the customer receives the best value and service for every purchase made at Computer Lounge. We want to be the one stop shop for computer hardware and software. Here is a list of options and conditions when it comes to returning and requesting refunds for products at Computer Lounge.

What happens if I order a component then change my mind?

If the customer wishes to return or exchange a component it must be brand new and in original condition. To qualify for a refund everything must be unopened and/or unused and in the original, undamaged manufacturer's packaging. If the component is sealed it must be returned in the same condition. Components without the original packaging such as instruction booklets, cables and connectors are not accepted for a return or refund. The return period is seven (7) days from the date of purchase. Any entitlement to a refund or exchange is void when the component is presented after the return period has expired. A 15% restocking fee is charged.

What happens if I want to return a component without the packaging and/or missing some items?

Computer Lounge does not accept returned components without the original packaging and/or missing parts.

Can I return a component if I used it?

If the component is opened and/or used and the customer wishes to return it the component must be returned within seven (7) days from the date of purchase. Any entitlement to a refund or exchange is void when the component is presented after the return period has expired. Computer Lounge does not accept returned components without the original packaging and/or missing parts. A minimum 35% restocking fee is charged on all returned components.

Can I return software?

Due to copyright regulations Computer Lounge does not accept opened software. A minimum 25% restocking fee is charged on unopened software except Adobe software which attracts a minimum 50% restocking fee due to it being a special order item.

Who pays for the courier cost?

Components must be returned to Computer Lounge within seven (7) days from the date of purchase at the customer’s expense. Any entitlement to a refund or exchange is void when the product is presented after the return period has expired.

Courier damage on receiving a component from Computer Lounge.

If the customer receives a component in a damaged condition as a result from the courier this must be reported to Computer Lounge within 24 hours of delivery. Failure to do so warrants the customer taking full responsibility for the component.

Courier damage on returning a component to Computer Lounge.

It is the responsibility of the customer to return the product in its original condition. Computer Lounge does not take responsibility if the product is returned in a damaged condition. Components at risk of damage from freighting should be bubble wrapped and returned in the original static bags. Failure to do so voids a refund or exchange.

Hardware Compatibility.

Computer Lounge is not responsible for the compatibility and/or hardware configuration of the customer’s components. Due to the different configurations Computer Lounge does not guarantee a component works with the customer's system. Computer Lounge endeavors to provide as much information on each component as possible but the final decision is the customer's to verify it works on their system. If the component is incompatible it does not mean it is faulty.

Do you provide warranties on non factory over clocked components?

The warranty is void on over clocked components used outside the manufacture's safe operating parameters.

I purchased a component from Computer Lounge and now it is faulty.

If the customer has a faulty component please fill out the following support form at http://www.computerlounge.co.nz/main/support.asp. Please make sure to give us full details of the fault with serial numbers/invoice number etc so we can process the RMA quickly. If the component is faultless the customer is charged a minimum of $80 + freight for its return. For help with the components please post up on our forum http://www.computerlounge.co.nz/forum/Default.aspx?g=topics&f=5.

How long does it take to process a faulty product?

Computer Lounge processes the RMA immediately. Due to testing it can take up to 7 working days. Computer Lounge attempts to replace faulty components instantly but with some components we are at the mercy of the supplier, due to out of stock and testing delays it can take up to 14 working days.

I purchased a computer system but changed my mind and would like to return it for a refund.

If the customer returns a system for refund it must be done within seven (7) days from the purchase date. Any entitlement to a refund is void when the system is presented after the return period has expired. A minimum 35% restocking fee is charged on all returned components. All freight expenses are the customer's responsibility.

I purchased a computer system as individual parts but I don't know how to build it.

 This is totally understandable and this is what we are here for. We have build options on our site at http://www.computerlounge.co.nz/components/componentlist.asp?parttypeid=508&t=26 you can also post up on our forum for help http://www.computerlounge.co.nz/forum/default.aspx?g=topics&f=5.