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WHAT PEOPLE SAY ABOUT US

Our aim at Computer Lounge is to provide nothing less than the best service of any computer store in New Zealand. Of course anyone can say that, so check out some of the REAL unsolicited feedback we've received from our customers.

*****

Gameplanet Forum users rank Computer Lounge as a "Golden Store (everybody likes 'em)" for sales and service ... the only store with this top rank!

http://www.gpforums.co.nz/thread/297771/1/?s=12bb3ab2c1b778cb9072a3da0e7d6e2b

*****

Just a note to say you guys are brilliant! I've had 2 orders with you recently and your communication and execution were terrific. You are a clear standout in this business, especially against some of the other vendors I'm trying to deal with.
P. Crosley

*****

Hi guys, just a quick note to say thanks for the recent supply of goodies!!! Top service. Top email communication. (I was even rung and talked to a real person, whooa!!) and the packaging of the goods were so good and thorough that it could have be used as training material for Santa's little helpers! But in all seriousness, in my opinion, your business is "standing out" amongst what is a very crowded market with various levels of (dis)service. I have only had 5-6 orders to the value of a few 1,000's but like most people when I order something, I just want it ASAP with minimal fuss. I am one that appreciates that "value" isn't merely the list price of a product. (which is not to say that your prices aren't sharp) If you could pass on my gratitude to the team that would be appreciated. Thanks again guys and I look forward to doing more business in the future.
R. Reid

*****

Awesome thank you. You guys have the best service on the web hands down!
G. Ormsby

*****

I purchased a set of Sennheiser HD280 Headphones through your online store about a month to a month and a half ago. The reason I send this email is to commend and praise your team for the wonderful job they did throughout the entire sales process.

I had been stuffed around by a music store for about 2 months before coming to you guys, their service was appalling and they weren't able to deliver on any of their promises. I came to you guys disgruntled and generally fed up, simply wanting my headphones. However I got much more than I bargained for.

You kept in constant communication with me throughout the sales process and I even received a phone call from a member of the sales team letting me know when my product was due to arrive and if there was anything else they could help with or that I wanted to ask. Combining this with the constant communication via email and I really felt as if my needs as a consumer were finally been taken seriously. I encourage you to continue with this level of communication with your customers, as even though I am normally I am weary of purchasing goods through online stores I would put more trust in your online store delivering its promises than most physical stores.

You definitely have gained a customer for life, and I shall recommend you to anyone and everyone I come in contact with.
J. Gordon

*****

It was so easy to order from you in comparison to other companies. Cheers!
T. Beauchamp

*****

I am emailing today to say I was extremely happy with the service I have received from your company. The order was packaged well and the couriers (courierpost) did a fantastic job of getting the goods delivered on time. Good prices, service - what more could you ask for.
I will recommend you to my friends.
Tim

*****

Wow, what fantastic service. Initially out of stock and then still delivered in 2 days. This is the point of differentiation that will ensure your business goes far.
A. James

*****

Thanks for the great service, memory delivered this afternoon which for rural delivery would be a record from when I ordered, you dispatched and I received.
S. Glasson

*****

I really appreciate your advice Paul, you guys have a customer for life and I will sure as hell be recommending you to everyone I can think of!!
R. Barrett

*****

I just wanted to let you know that the RAM turned up this morning (at 7.30!), and to thank you for wrapping this up so efficiently. The helpful guy I spoke with yesterday called me back as soon as he found out that the Mushkins were going to be further delayed, and arranged to immediately dispatch the Corsair replacements by o/night courier. That's the sort of attention to customer service that will keep me coming back.
D. Hall

*****

Just wanted to say a quick thank you. You guys have awesome service. I can't believe I got the monitor delivered today less than 24 hours after I placed the order.
S. Patel

*****

Awesome, it's arrived already. Very fast service!
D. Coventry

*****

I have to compliment you on the service I have received the 2 times I have ordered through Computer Lounge, I will hopefully be doing a lot more! Thanks again.
D. Bentin

*****

Cheers for the service fan arrived today less that 24hrs after leaving you, just wanted to say thanks for the primo service I was well impressed. And seeing as im still looking for other parts I have no worries in using or recommending you guys again. Just thought a quick thanks as people are always quick to complain but not to thank :) So thanks heaps!
A Newson

 

 
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